Privacy policy

Last updated: [12.18.2026]

This Privacy Policy explains how Real-Time Property Management (“we,” “us,” “our”) collects, uses, stores, and protects personally identifiable information when you visit our website or engage our residential property management services.

Personally identifiable information, or PII, refers to information that can identify, contact, or reasonably be linked to an individual. We take this responsibility seriously and handle personal information in accordance with applicable U.S. privacy and data-security laws.

Information we collect

We may collect personal information including, but not limited to:

• Name, email address, phone number, and mailing address
• Property address and ownership details
• Rental application information
• Financial information required for payments or ACH deposits
• Consumer report data obtained with authorization
• Government-issued identification when required by law
• Website usage data such as IP address, browser type, and pages visited

How we collect information

We collect personal information through:

• Contact forms and inquiry submissions
• Rental applications and leasing documentation
• Owner onboarding and management agreements
• Tax and compliance forms required by law
• Consumer reporting agencies for screening purposes
• Direct communication via phone, email, or SMS
• Website cookies and analytics tools

How we use information

Prospective tenants

Personal information is used to process rental applications, conduct credit and background screenings, verify rental history, and communicate application outcomes. Screening results may be discussed with property owners we represent, consistent with applicable law.

Property owners

Owner information is used solely to provide property management services, process payments, establish ACH deposits, comply with tax reporting requirements, and perform other authorized administrative functions.

Clients and transactions

When representing a buyer, seller, landlord, or tenant, personal information may be shared with service providers such as lenders, title companies, or utilities when necessary to complete or support a transaction, and only with the client’s knowledge or authorization.

General use

We also use information to:

• Provide and improve our services
• Respond to inquiries and service requests
• Process transactions efficiently
• Communicate administrative or service-related updates
• Maintain internal records and compliance

Data protection and security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Secure, password-protected systems
• Limited access to personal data by authorized personnel only
• Encrypted transmission of sensitive information using SSL technology
• Regular website security monitoring and malware scanning
• Secure storage of physical records

No system is completely secure. We cannot guarantee absolute security, but we take reasonable steps to reduce risk.

Access to personal information

Access to personal information is limited to:

• Licensed agents or brokers servicing a transaction
• Property managers and authorized staff
• Application processors and accounting personnel

Property owners do not receive copies of tenant consumer reports unless authorized by the tenant or required by law. Information may be discussed at a high level when necessary for management decisions.

Cookies and analytics

Our website uses cookies and similar technologies to understand site usage, improve performance, and enhance user experience. You may disable cookies through your browser settings, though some features may not function properly as a result.

Third-party disclosure

We do not sell personal information.

We may share information with trusted third parties who assist in operating our website or delivering services, provided those parties agree to keep the information confidential. We may also disclose information to comply with legal obligations, court orders, or lawful investigations.

Non-identifiable, aggregated data may be used for analytics or marketing insights.

SMS and email communications

By providing your contact information, you consent to receive service-related communications, including SMS messages when applicable.

• Message frequency may vary
• You may opt out of SMS messages by replying STOP
• Standard message and data rates may apply

We do not share mobile information for third-party marketing.

Data retention and disposal

Personal information is retained only as long as necessary to provide services or comply with legal requirements. When no longer required, information is securely destroyed through shredding, secure deletion, or other methods that render data unreadable.

Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Policy updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us.