Frequently Asked Questions

You can contact us directly by phone, email or complete our contact form.

Any city that is within the following counties: Denton, Dallas, Tarrant and Collin counties.

We manage single-family properties, condos, townhomes and small multi unit properties.

The monthly fee is 5% with a minimum of $150. So if your property is leasing for $3,000/month or less, there will be a flat fee of $150, and 5% for properties renting over $3,000/month.

We charge 75% of one month’s rent to procure a new tenant. Renewals are charged at a flat fee of $150.

With our extremely competitive, low fee structure, there is a charge of 10%, with a maximum charge of $250 if you want us to coordinate repairs. So if a repair is above $2,500, the maximum charge will be $250. You also can avoid these fees by handling repairs yourself, as long as the repairs happen in a timely manner. A $50/hour fee will be charged if you want us to coordinate for a casualty loss or cooperate in legal proceedings.

Tenants will use our management software to pay rent. Owners receive their draw via a bank transfer by the 15th of each month.

As required by Texas Property Code, Security Deposits must be held in a Trust or Escrow Account. We will collect and hold the deposit until the end of the lease. The deposit will be returned to the tenant within 30 days. Any unpaid rent, damages or cleaning needs will be withheld from the deposit.

Yes, we keep a reserve amount of $300 in case there are emergency repairs to address. You will be notified of any repair that is needed.

Yes, our management software generates a monthly owner’s statement which shows the accounting of funds received and dispersed. Our software will deliver a multitude of financial reports at your request. We will also provide a 1099 at the end of the year for tax purposes. Our software contains an owner’s portal to view your financial statements and other documentation or property details.

The goal is to keep our properties occupied and vacancy limited. We strive to keep our clients satisfied, and the best way to ensure that is to generate income for our clients. We are successful in achieving this by properly pricing the rent. We compare your property to the rest of the market, and utilize the marketing techniques that are discussed in the next section to quickly achieve a solid tenant.

We market properties through multiple channels. First, we have professional photos taken to show the best online representation of your property. Putting it on the MLS makes agents aware and will automatically blast the property to many websites. We also manually put it on Zillow, which is still the main place where tenants and buyer search for homes. Our management software will put it on additional websites. We market on social media, and we have a network that can lead to tenant acquisition.

We thoroughly screen tenants and do not just go off a paper application. Before a tenant moves in, we also make it a point to meet with them, so they can put a face to company managing their lease. During this meet, we show them how to change air filters, shut off the water in case of an emergency and cut the power to the home in case of an emergency. If you want to have the final say on a prospective tenant, we give you that opportunity, providing the decision is in line with fair housing regulations. We will use the following methods to ensure the tenant is worthy:

• Thorough Paper Application

• Credit and Background Checks

• Verification of Employment (Directly contact employer)

• Verification of Past Rental History (Directly contact past landlords)
  

Any property leased in Texas must be compliant with Texas Property Code. This includes ensuring the property has all required security features (keyless deadbolts and a door viewer on doors leading to the exterior, functioning window locks and security devices on sliding doors), functional smoke detectors, re-key every time a new tenant will be occupying the property, etc.

Yes, we inspect the property before every time a lease ends and upon a renewal of a lease.

We try to get ahead of this, and there are multiple options. The best option is to sublease the property, whether the tenant finds a new tenant or we do, while they are still bound to and paying the lease. Of course, the new tenant will be vetted by our screening methods. We can also work together to settle on a fee for them to break the lease, with your input. If the tenant simply stops paying, we will work quickly to find a new tenant with our marketing methods. Any lost lease payments will be covered by the deposit first, then we will charge any remaining balance to the tenant and report to credit agencies for any unpaid amount.

Although rare, this situation can arise. If a tenant has missed paying rent by 7 days, and the tenant is not communicating with us, we recommend starting the eviction process. We will go over the options with you and handle the eviction. Any charges with the process will be your responsibility, but we will not charge any additional fees to handle the eviction.

Some cities do require that you register the property with them. We can guide you on how to register your property if needed.

Yes, if you decide to not be a landlord any longer, we can coordinate the sale of your property.